Patient Satisfaction
One of the most important ways hospitals assess and improve their patient satisfaction efforts is to ask patients and their families about their experiences. To obtain and measure patient satisfaction, Methodist utilizes Press Ganey, a leading external expert in customer service, as their vendor. Patient satisfaction surveys are randomly sent to individuals who have accessed services from areas within the Methodist organization including inpatient, outpatient, ambulatory, emergency, home care, and physician practices. Patient satisfaction data is tracked, trended and distributed each week to all areas of the hospital allowing issues and opportunities to be addressed in a timely manner. Patient satisfaction is the primary focus of every employee of Methodist Medical Center, regardless of their role. Knowing this, patients and family members can be assured that meeting and exceeding their needs while obtaining services is in the forefront of everything we do. Please click on the data below for additional detail.
Key
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Lower than national benchmark |
# = too few eligible cases to calculate a reliable statistic
n/a = does not apply
italic number = no comparative data
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Same as national benchmark |
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Above national benchmark |
Unless you click on the data and ratings for additional detail,
you will see an incomplete picture of our performance.
What does this mean to me? Methodist staff consistently delivers high quality care, concern and compassion for you. We are committed to taking you well into the future. Read what past patients have said.
View questions and answers regarding Methodist's patient satisfaction scores.
These averages cannot be compared to results from patient satisfaction surveys other than those conducted by Press Ganey Associates, Inc.
United States Dept of Health & Human Services Comparison Website - Hospital Compare
For more information regarding the Patient Satisfaction Report, please contact our Customer Relations Department at 309-672-4934.
View the Quality Reports Disclaimer.
Last Updated: May 2010
