FAQ for Physicians

The eHealth webVisit is an online consultation that uses dynamic clinical interviews on over 145 topics to capture the information you need – and documents it for you in a concise clinical note that can be printed and added to the patient file or pasted into an EMR.

RelayHealth automatically checks patient eligibility for webVisit reimbursement and submits the claim to the health plan on your behalf using an approved CPT code for online consultations and you will receive payment monthly. For your patients with other health plans you may choose to charge them an out-of-pocket fee.

If the member’s plan requires a copay for a typical office visit, some copay amount may be required for a webVisit. In many cases, members do not have copays.

All other portions of the service – online prescribing and scheduling appointments – do not carry a fee for the member.

Your patient’s co-payment is collected via credit card through the eHealth service as part of the interaction; you do not need to collect the co-payment.

For other patients who do not have webVists as a covered benefit, eHealth collects your out-of-pocket charge directly from the patient’s credit card–getting your practice paid without the overhead costs of billing.

For many doctors, the ability to discuss non-emergency conditions online with their patients can save time and money. Doctors may find that online, structured communications:

• You can quickly determine key patient information
• Decreases misinterpretations caused by language barriers
• Provides you with a more accurate record of conversations with patients
• Helps you gather details about patient conditions in an organized way
• Automatic routing rules send patient and staff messages to the right member of your team, resulting in a more efficient use of staff
• Allows staff to send online "reminders" to patients about regular health check-ups or upcoming appointments, rather than making a phone call or mailing a letter
• Offers you the flexibility to respond to patients’ e-mails at any time
• You can be paid for the time you spend consulting patients online

• No. Even practices with 500+ patients online find the volume manageable with just a few messages per week – and preferable to interrupting phone calls or unnecessary visits.
• Results have shown up to an 18% reduction in phone call volume—independent studies by RelayHealth customers show that this form of communication takes fewer "tries" to complete an interaction, and can actually reduce phone volume and administrative time spent on patient communication.

It has been RelayHealth’s experience that the service does not increase physicians’ liability. In fact, it could possibly decrease liability since the patient/provider communication is fully documented.  If a physician would like to ask their medical malpractice insurer about this service, RelayHealth can provide doctors’ documents and sample communications. All communications within the RelayHealth service meet HIPAA guidelines, including the online visits.

MyMethodist eHealth provides you with point of care materials to help you and your staff introduce your patients to your online office.

The "Invite Patients" feature in MyMethodist eHealth allows your office to send e-mail invitations to patients to connect with your office online. Just collect your patients’ email addresses.

Alternately, MyMethodist eHealth can do a Patient Upload of basic information from your practice management system or EMR so you can start benefiting from electronic prescribing now.

Contact Erin Miller about getting the service up and running in a few days. 

It’s easy to configure to your practice workflow and rapid to deploy. You can easily customize the service to route messages to the appropriate person or team.

It’s easy to learn and use. Once you’re registered, you can sign into your account and click "Start a Training Session." You can practice with training messages prior to going "live" with patients.

Physicians who contract with RelayHealth pay a monthly fee. Rates for medical groups also are available. Physicians who are interested in learning more about RelayHealth can call 1-866-RELAY-ME (1-866-735-2963).

Contact our partner, RelayHealth, for more details: info@relayhealth.com or 866-735-2963.