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Patient Experience

Patients and their Hospital Experiences

  2ndQuarter 2009 - 1st Quarter 2010 Average for All Reporting Hospitals in the U.S. Average for All Reporting Hospitals in IL Methodist Medical Center of Illinois
How often did nurses communicate well with patients?
Nurses "always" communicated well 75% 74% 82%
Nurses "usually" communicated well 19% 20% 15%
Nurses "sometimes" or "never" communicated well 5% 6% 3%
How often did doctors communicate well with patients?
Doctors "always" communicated well 80% 79% 81%
Doctors "usually" communicated well 15% 16% 15%
Doctors "sometimes" or "never" communicated well 5% 5% 4%
How often did patients receive help quickly from hospital staff?
Patients "always" received help as soon as they wanted 64% 61% 68%
Patients "usually" received help as soon as they wanted 25% 27% 28%
Patients "sometimes" or "never" received help as soon as they wanted 11% 12% 7%
How often was the patients' pain well controlled?
Pain was "always" well controlled  69% 68% 74%
Pain was "usually" well controlled   24% 24% 21%
 Pain was "sometimes" or "never"  well controlled  7% 8% 5%
How often did staff explain about medicines before giving them to patients?
 Staff "always" explained 60% 58% 63%
 Staff "usually" explained  18% 19% 19%
 Staff "sometimes" or "never" explained  22% 23% 18%
How often were the patients' rooms and bathrooms kept clean?
Room was "always" kept clean  71% 70% 78%
 Room was "usually" kept clean  20% 20% 16%
Room was "sometimes" or "never" kept clean   9% 10% 6%
How often was the area around patients' rooms kept quiet at night?
"Always" quiet at night  58% 54% 59%
 "Usually" quiet at night  30% 33% 32%
"Sometimes" or "never" quiet at night   12% 13% 9%
Were patients given information about what to do during their recovery at home?
 Yes, staff did give patients this information 81% 81% 86%
No, staff did not give patients this information 19% 19% 14%
How do patients rate the hospital overall? ("0" means "worst hospital possible" and "10" means "best possible hospital")
 Patients who gave a rating of "9" or "10" (high) 67% 65% 77%
 Patients who gave a rating of "7" or "8" (medium) 24% 25% 16%
 Patients who gave a rating of "6" or lower (low) 9% 10% 7%
Would patients recommend the hospital to friends and family?
 Yes, patients would definitely recommend the hospital 69% 66%  80% 
Yes, patients would probably recommend the hospital 26%  28%  17%
No, patients would not recommend the hospital (the probably would not or definitely would not recommend it)  5%  6%  3%

United States Dept of Health & Human Services Comparison Website - Hospital Compare

For more information regarding the Patient Satisfaction Report, please contact our Customer Relations Department at 309-672-4934.

View the Quality Reports Disclaimer.

 

Last Updated: February 2011

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