Frequently Asked Questions

Any patient who sees a doctor that is using RelayHealth may use the service.

Click "Register as a New User" shown in the upper right-hand corner of this page.

Click "Find Your Doctor" to search the list of participating providers. If your doctor is not participating, you may request your physician to join by following the instructions in the right-hand column of this page or change to a new physician who uses RelayHealth.

Click "Find Your Doctor" to search the list of participating providers. If your doctor is not participating, you may request your physician to join by following the instructions in the right-hand column of this page or change to a new physician who uses RelayHealth.

To use RelayHealth, you must have an existing relationship with a physician using RelayHealth. If you want to change to a new physician who uses RelayHealth, you must schedule an in-office visit before communicating with them online. Physicians are being added regularly.

If webVisits are a covered benefit of your plan, and you plan requires a copay for a typical office visit, you may be required to pay some copay amount for a webVisit. If your plan does not cover webVisits, the cost is determined by your doctor and will be communicated to you before you begin the webVisit.  Methodist does not currently offer the webVisit service.

There is no other charge for any other RelayHealth service.

The RelayHealth service is completely secure and HIPAA-compliant. Encryption technology and a stringent privacy policy protect your personal information more securely than either the telephone or regular e-mail. Your information is only accessible by you, your doctor, and your doctor’s authorized staff.